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About Technical Support for WestGrid Users

Welcome to the home page for technical support for WestGrid users. Not only do we encourage you to take advantage of the technical support offered through these web pages, but, also to send your questions to the mailing list at support@westgrid.ca.

Technical support for WestGrid is provided by WestGrid staff and by system administrators and analysts from many of the institutions comprising the WestGrid consortium. All the support personnel are on the support@westgrid.ca mailing list. Routine support questions to that list are handled by any of the support staff. Other issues may have to wait for a system administrator to respond from a particular site. In cases in which a local support analyst is familiar with the researcher and may be in a better position to help, through an office visit, for example, that analyst may serve as the primary contact.