If you are having connection issues, first check the WestGrid System Status page for any known issues/outages that may be affecting your connection.
First-time WestGrid users should read the section on connecting in the QuickStart Guide for New Users.
If there are no known issues, your connection problem may be related to Domain Name System (DNS). To successfully connect to WestGrid systems, your computer's IP address must be correctly registered in the DNS. To test whether your IP address is suitable, visit http://westgrid.ca/iptest. If the test page reports that your IP address is not correctly registered, you will have to contact your local network administrator to have your computer added to the DNS.
If the test page reports that your "DNS is OK" and you continue to have issues logging in - or if you require any further information about how to connect to WestGrid, send an email to firstname.lastname@example.org .