For security reasons, no one at WestGrid knows your password.

If you are sure that you have forgotten your password, we need to relay a temporary password to you by telephone. Send an email to accounts@westgrid.ca and we will give you appropriate telephone numbers that you can use to contact a WestGrid account administrator.  When you phone you will be given a temporary password that you use to log in to

https://portal.westgrid.ca/reset.php .

Through that page you will be able to choose a new permanent password.   Clicking on the Reset Password button starts a chain of events through which your password will be reset on all the WestGrid systems for which you have an account and a request is sent in for a new Grid Canada certificate as well.

It is helpful if you have a web browser open to the above web page when you call.

Updated 2012-02-01.