Frequently Asked Questions
What is Collaboration?
Who is eligible for a WestGrid account?
What is WestGrid?
What do you mean by Synchronous Collaboration?
What do you mean by Distributed Collaboration?
How do I find out more about collaboration?
I've forgotten my password, can someone send me/reset my password?
For security reasons, no one at WestGrid knows your password. If you are sure that you have forgotten your password, we need to relay a temporary password to you by telephone. Send an email to support@westgrid.ca to arrange telephone contact with a WestGrid analyst and we will then contact you with a new temporary password, which you use to log in to https://rsg.nic.ualberta.ca/login.php.
Through this page you will choose a new password which starts a chain of events through which a request is sent to administrators at all the WestGrid sites and a request is sent in for a new Grid Canada certificate.
What collaboration technologies do you support?
Why do I need collaboration support?
I'm having problems connecting to one of the WestGrid resources
If you are having connection issues, first check the WestGrid System Notices page for any known issues/outages that may be affecting your connection.
First-time WestGrid users should read the section on connecting in the QuickStart Guide for New Users.
If there are no known issues, your connection problem may be related to Domain Name System (DNS). To successfully connect to WestGrid systems, your computer's IP address must be correctly registered in the DNS. To test whether your IP address is suitable, visit http://westgrid.ca/iptest. If the test page reports that your IP address is not correctly registered, you will have to contact your local network administrator to have your computer added to the DNS.
If the test page reports that your "DNS is OK" and you continue to have issues logging in - or if you require any further information about how to connect to WestGrid, send an email to support@westgrid.ca .
Does anyone have a sample R submission script?
See the WestGrid Software section on R:
How do I highlight more than one line, such as a script within a page?
When using the WYZIWIG editor, you can highlight lines seperately by selecting "WG_Code" under Styles Menu.
gcc -O3 -mcpu=970 -mtune=970 -maltivec -m64 diffuse.c writeppm.c -lm -o diffuseto highlight a full line select "Paragraph" under the Format Menu and "WG_Code" under the Styles Menu.
gcc -O3 -mcpu=970 -mtune=970 -maltivec -m64 diffuse.c writeppm.c -lm -o diffuse
How do I add a document to the website?
To upload a document to the website, click on "Web File Manager" on the menu of items on the left side of the screen. You will be prompted with an AJAX style interface for organizing documents.

This is a pretty full featured AJAX application, you can drag files into folder, create new folders, etc.
How do I indent text
To indent text, choose "Paragraph" for a format, and WG_Indent1, WG_Indent2 WG_Indent3 for the style, your text will be indented afterwords.
For each suceeding WG_Indent, the text will be indented in increments of 10px of the left hand margin.
WG_Indent1 - increments 10px from the left side of the screen
WG_Indent2 - increments 20px from the left side of the screen
WG_Indent3 - increments 30px from the left side of the screen
How do I post a file inline in my webpage?
To include a text file inline on a webpage, use the {INCLUDE<space>/path/to/file} syntax. Here is a sample of a file posted inline
----------- ----------- ----------- -----------
{INCLUDE files/webfm/faqs/inline_faq/sample.txt}
----------- ----------- ----------- -----------
This can also be given a style such as code by highlighting INCLUDE line with the WG_Code style.
----------- ----------- ----------- -----------
{INCLUDE files/webfm/faqs/inline_faq/sample.txt}
URL Conventions
All static pages will need to be assigned an appropriate URL. The following conventions must be followed when assigning a new page an URL.
All words in url must be lowercase
All spaces seperating words must be replaced by an underscore
An few examples of building an url would be
support/software/matlab
support/using_robson
How do I find a page that is currently unpublished?
How do I create a new Support Notice?
To create a new Support Notice item:
- Select 'Create Content' from the menu on the left
- Select 'Support Notice' from the Create Content page
- Enter an appropriate title
- Select the System Notice category
- Enter the information in the 'Body' section
- When complete, select 'Preview' at the bottom of the page to see what your new posting will look like
- Finally, when you are satisfied with your posting, select 'Submit' at the bottom of the page to submit your new Support Notice
How do you link to a WebFM file that is in the internal folder?
The 'internal' folder within the WebFM heirarchy is blocked from direct download whether logged in OR not logged into the Drupal website. To download files within the 'internal' directory and its subdirectories, you need to access the file directly by naviagating to the file via webFM or you can use a webFM URL that contains the File ID (FID) for the file.
To find the FID, within WebFM you can right click the file and select "File Meta Data". Then, within the File Meta Data section, you will see the fid listed at the top.
The url to download the file is then:
http://westgrid.ca/webfm_send/XXX where XXX is the FID of the file.
How do I hide a page/post from public view while I'm creating/editing it?
While you are creating/editing a page, you can select to keep the page 'Unpublished' which effectively makes it invisible to any regular anonymous user.
- To unpublish the page, uncheck the 'Published' checkbox in the Publishing Options section.
When you are done editing and would like to publish the page to allow general access, you can then recheck the Published checkbox.
To view all currently unpublished pages, click the menu item labelled 'Unpublished Pages' on the personalized menu to the left.
I added some content and now the page looks funny. What should I do?
How do I change/update the url of the page I just created?
The website is set up to automatically create a 'URL alias' for you when you create a page - based on the menu location and title of the page.
If your page is not being inserted into the menu system - or you are unhappy with the created url, you can manaully change the url alias. See the URL Conventions FAQ item for more details on the policies concerning url alias creation.
How do I add a new Computing Facilities link to the left margin?
The links under the Main Menu -> Computing Facilities menu on the left typically link to the 'Quickstart Guide' for that particular compute facility. Since this is actually a second link to the same page, you have to use the procedure below to create the link. If this was the only menu link to the page, it is better/easier to set that up in the Menu section while creating or editing the page itself.
To create a left navigation link to a computing facility page using the menu editor:
- Login at www.westgrid.ca/login
- From the personal block in the left margin, choose "Administer" If you don't see this, perhaps you don't have sufficient privilege.
- Choose Menus from the Site Building section
- Scroll down to Main Menu and find the section for Resources & Services - Computing Facilities. Choose to edit one of the existing menu items to see an example of the Title, Description and Path settings (Snowpatch, Snowpatch QuickStart Guide, support/quickstart/snowpatch). Also note the Parent item is ----Computing Facilities.
- Exit from the "Edit menu item" page without saving any changes
- Go back to the Main Menu section of the Site Building - Menus page and choose "Add item". Fill in the Title, Description and Path settings similar to what was seen for Snowpatch. Choose the Parent item to be ----Computing Facilities (under the Main Menu, --Resources & Services section in the pull-down menu). Click the Submit button.
- Check to make sure that the menu item has shown up in the correct place. (For example, when I forgot to specify the Parent item and the menu showed up at the top of the page instead of the left side bar).
- Logout
